Feedback

We remind you that the online support hours are from Monday to Friday, from 7:00 to 16:00 (UTC+3).

Requests sent during other hours will be processed by the first available operator during business hours.

In order to leave a request there are several channels of communication with the team.

From your personal cabinet

Clicking on the “Help” button in the lower right corner will open a communication dialog with technical support.

Telegram

In order to contact the team via Telegram, you can:

1. send a personal message to the technical support account https://t.me/VelesSupportbot (launch the bot with the “/start” command, send your question, and a specialist will answer you during business hours),
2. write in the official group https://t.me/VelesCommunityEn (how to use the resources of our group is described in the article https://help.veles.finance/en/veles-community-en/).

E-mail

Send us a message to [email protected]