Technical Support

Working Hours

Online support is available Monday to Friday, from 07:00 to 23:00 (UTC+3). Requests sent outside these hours will be processed by the first available operator.

You can contact us in several ways.

Help in Your Personal Account

Click the “Help” button in the upper-right corner of the screen to open a dialog with technical support.
Study the suggestions you received from the automatic assistant and call the operator if you need additional information.

Expanded chat window can be moved around the screen if it blocks the buttons.

On mobile devices in the web cabinet, the button is located in the “Three Stripes” menu:

In mobile apps, the button is located on the top right:

Telegram

• Direct messages: @VelesSupportBot. Start the bot with the /start command, type your question. Study the suggestions you received from the automatic assistant and call the operator if you need additional information.
• Official group: @VelesCommunityEn. More about working with the group: Telegram Community.

Important!

After posting your question in the chat, scammers may try to contact you.
Do not accept calls and communicate only through official channels (do not reply to direct messages).

Email

Write to [email protected].
This method is especially convenient for requests with attached files — everything goes straight into a ticket.

How to Submit a Request

For questions about bot trades, please provide:

1. A link to the bot’s settings (click “Share” on the bot card).
2. The bot ID and trade ID (displayed on the bot cards).
3. A link to the bot’s backtest for the past week (click “Share” on the backtest page).