Technical Support

Working Hours

Online support is available Monday to Friday, from 07:00 to 23:00 (UTC+3). Requests sent outside these hours will be processed by the first available operator.

You can contact us in several ways.

Help in Your Personal Account

Click the “Help” button in the lower right corner of the screen — a chat window with technical support will open.

On mobile devices, the button is located at the bottom of the screen:

Telegram

• Direct messages: @VelesSupportBot. Start the bot with the /start command, type your question, and a specialist will reply during working hours.
• Official group: @VelesCommunityEn. More about working with the group: Telegram Community.

Important!

After posting your question in the chat, scammers may try to contact you. Do not accept calls and communicate only through official channels.

Email

Write to [email protected]. This method is especially convenient for requests with attached files — everything goes straight into a ticket.

How to Submit a Request

For questions about bot trades, please provide:

1. A link to the bot’s settings (click “Share” on the bot card).
2. The bot ID and trade ID (displayed on the bot cards).
3. A link to the bot’s backtest for the past week (click “Share” on the backtest page).